Connect your WooCommerce store to the CRM to automate order notifications, recover abandoned carts, and build post-purchase customer journeys on WhatsApp.

Installing the CRM Plugin on WordPress

  1. In your WordPress admin, go to Plugins > Add New.
  2. Search for the CRM's official WooCommerce plugin (name provided in your CRM account).
  3. Install and activate the plugin.
  4. Go to WooCommerce > CRM Settings and enter your CRM API Key.
  5. Click Connect.

Setting Up Abandoned Cart Recovery

  1. In CRM, go to WooCommerce > Abandoned Cart.
  2. Set the trigger delay: e.g., 30 minutes after cart abandonment.
  3. Create a WhatsApp message template for the recovery message (must be an approved template).
  4. Optionally add a discount coupon code to incentivize completion.
  5. Enable the automation.
💡 Stat: WhatsApp abandoned cart recovery messages have up to 60% open rates and 10–20% recovery rates — far exceeding email recovery campaigns.