AI Voice Agents can autonomously handle inbound and outbound calls — qualifying leads, answering FAQs, booking appointments, and escalating to a human agent when needed.

Creating an AI Voice Agent

  1. Go to AI Voice Platform > Agents.
  2. Click Create New Agent.
  3. Select the agent's persona: Name, Voice (male/female, language, accent), and Personality (formal/friendly/professional).
  4. Define the agent's Objective: lead qualification, appointment booking, customer support, etc.
  5. Upload your Knowledge Base: FAQs, product information, pricing (PDF or text).
  6. Set Escalation Rules: when to transfer to a human agent.

Assigning the Agent to a Phone Number

  1. Go to AI Voice Platform > Phone Numbers.
  2. Click Assign Agent next to the desired number.
  3. Select your newly created agent.
  4. The agent is now live and will answer all inbound calls to that number.
💡 Use Case: Deploy a 24/7 AI agent on your JustDial or lead ad callback number. It qualifies leads while your team sleeps, so hot leads are identified and flagged for morning follow-up.