This guide resolves the most common issues when connecting Instagram Professional accounts to the CRM's Social Planner.

Issue: Instagram Not Appearing After Facebook Authorization

Cause: Your Instagram account is not linked to the Facebook Page you authorized.

Fix:

  1. Go to your Facebook Page > Settings > Linked Accounts.
  2. Connect your Instagram Business/Creator account here.
  3. Return to CRM and re-authorize the Facebook connection.

Issue: "Personal Account" Error

Cause: Your Instagram account is a Personal account, not Business or Creator.

Fix: On Instagram mobile app, go to Settings > Account > Switch to Professional Account.

Issue: Posts Failing to Publish

Common causes:

  • Image aspect ratio outside Instagram's allowed range (4:5 to 1.91:1)
  • Video codec not supported (use H.264)
  • Caption exceeds 2,200 characters
  • More than 30 hashtags
⚠️ Token Expiry: Instagram access tokens expire every 60 days. The CRM will notify you when reconnection is needed.